philosophia | custom invitation design



	Frequently Asked Questions custom invitation design How far in advance of my event should I order my invitations? We encourage you to order your wedding invitations 5-6 months before your wedding date. The standard mail date for wedding invitations is 6-8 weeks before your wedding date. This ensures that you’ll have plenty of time to address the envelopes and send to international addresses. For our baby and social invitations, we recommend ordering approximately 1-2 months in advance to allow ample planning time for your shower event, announcement, etc… Can you rush my order? Although we recommend allowing ample planning time for your event, we can expedite your order for a rush fee based on the final amount. This fee allows us to work with our suppliers and printers to complete your order by the time that you specify. If you require a rush order, we encourage you to contact us as soon as possible with your complete event details. Is there a minimum order? Yes, the minimum for wedding invitation sets is 25. For custom baby and social announcements 25 is also the minimum. How long is the design process? After your order is placed and deposit received we will begin designing! Proofs are emailed within two weeks of your order. Our aim is to deliver your wedding order 2-4 weeks from the date we receive your final written approval. Occasionally during busy periods, orders may take 5-7 weeks to complete (based on the availability of materials, suppliers stock availability and holiday schedule) and we will advise you in advance if we anticipate that. Once I have chosen a design concept I like, how many changes can I make to it? After choosing your preferred design from our mock-ups, you may have 2 complimentary rounds of edits to your chosen invitation design. There is a $15 charge for additional edits that are requested. Most clients edit their chosen design in 1-2 rounds before finalizing their perfect invitation and do not need additional edits. If your changes require total redesign or are significantly different from the original concept, you may incur additional design fees. When should I verify the quantity of invitations/announcements needed? Please be sure to provide the final number of invitations/announcements needed at the time of placing your order. We will begin the production of your invitations based on the quantity you provided to us. What if I already have a design I like? While we encourage you to show us samples of designs you like, we cannot duplicate another designer's work. We prefer to include the concepts and elements you like in a new design which is tailored just for you. However if you see one of our designs that you like, we are happy to customize it to your event. Should I order all of my event stationery together? It is often more cost effective to order all of your event stationery together (thank you cards, place cards, menu cards, programs, etc…) and we offer discounts to clients who choose to do so. Your guests will be impressed that not one detail was overlooked! Will you assemble the invitations for us? We are happy to assemble your invitation sets should you prefer for us to do so. May I receive envelopes early? Yes, if you’d like to get a head-start on addressing envelopes we can provide them to you earlier (if they are being printed we will provide them to you once they are complete). We can ship them to you earlier for a flat shipping fee of $10.95. If I did not order enough, can I buy more at the same price? In most cases, unfortunately no- due to initial printing costs which are incurred regardless of quantity ordered. We strongly encourage you to order an additional 10% when you make your initial order to avoid this problem. It is generally recommended to order extra invitations to account for last-minute guests, ones lost in the mail or to save as keepsakes. What about errors in the design? At Philosophia, we endeavor to be error-free. If, however, you discover an error or omission in your printed artwork which was not on the final version signed off by you, we will reprint your design at no expense to you. If the error was on the proof you signed off from, the design will be reprinted at your expense. It is very important and your responsibility to ensure all text, design and details are correct at time of printing. We suggest you ask a friend to proof-read your design before signing off. Who owns the design once it is completed? Ownership of the design is retained by Philosophia and is subject to international copyright law. What are your purchase policies? payment methods Philosophia accepts payments by Visa, MasterCard, American Express & Checks in US funds. Orders will be processed after the funds have cleared. Please allow 5-10 days for authorization of checks. There is a $30 charge for returned checks. Please make check and money orders payable to: Philosophia credit card Once you have placed an order, a 50% deposit of your total order will be charged to your account. Your remaining balance will be charged to your credit card one day prior to delivery or shipment. check Payments made by check should include a 50% deposit to process order. The remaining balance is due prior to delivery or shipment. An Overview of the Design Process Step 1: Design Consultation During our initial consultation, we will offer suggestions to determine a creative direction based on your ideas and style. Feel free to send or bring swatches of your dress and/or magazine cutouts that reflect your inspiration. Once a general concept has been agreed-upon, a price quote is created based on your project. This typically takes 1-3 business days and may vary based on the scale and intricacy of your design. A 50% nonrefundable deposit will begin the process of ordering paper and the initial design. If wording is not finalized in the initial consultation, you may e-mail those details to us as soon as possible. Once those details and deposit are received we will begin designing! Step 2: Presentation of Design We will send you an email for your review within 2 weeks of placing an order that will include digital proofs of each printed piece. Edits to the design will take place in this stage. It is important to review each detail including the spelling of names, places, times, dates, etc… We are unable to accept changes over the phone. So please email or provide your revisions to us in writing. Thank you! Step 3: Final Proof A final proof is presented to you via email to the address you provided in the consultation. Your final approval must be in writing via email before production can begin. We cannot accept approval over the phone. Once you have approved the final proof, Philosophia is not responsible for errors or additional changes. So please review each piece carefully! Step 4: Production & Delivery Depending on the complexity of the design and items in-stock, the production time from the final approval may take 2 to 5 weeks. We will advise you of the expected delivery! changes edits You are strongly encouraged to carefully proofread and finalize your wording and information. Two complimentary rounds of edits to your chosen invitation design are included in your quote. There may be a $15 charge for additional edits that are requested. Most clients edit their chosen design in 1-2 rounds before finalizing their perfect invitation and therefore do not need additional edits. quantities Contact us immediately if you discover you need to adjust the quantity of pieces you have ordered. We will attempt to retrieve the order before the ordering of materials and production has begun. If you need to decrease the quantity, we will be able to make the adjustment and credit you the amount only if ordering, printing and/or production has not yet begun. return Please contact us as soon as possible if you have a concern with your order. Because of the personalized nature of our products, invitations and announcements are NON-refundable once an order is placed and begins design & production. We are committed to assuring your satisfaction and do our best to make sure each item is printed exactly as it is approved. We will reprint any order when there has been a mistake made on our part and you contact us within 48 hours from the date the product was delivered. Unfortunately, we do not refund or accept returns on personalized or custom orders for any other reason. cancellation We understand that sometimes clients will need to cancel their orders. In this event, please notify us in writing through email or fax immediately. If your invitations have been designed or goods / services ordered to fulfill your order; i.e. paper, ink, plates, etc., the initial 50% deposit shall be retained by Philosophia as a cancellation fee. Once a final approval has been given, your order will immediately proceed to production so that we can meet your deadline in a timely manner. Please contact our store as soon as possible. privacy Philosophia is committed to ensuring your privacy. We do not sell client names or information. We are committed to the security of your information. pricing Philosophia reserves the right to change prices without notice. From time to time, we need to change prices based on operations, suppliers and production cost increases. shipping In the event you would like to ship your order, orders will be shipped to the address on file via USPS or UPS Ground. However, if you require delivery sooner, we can send your order either overnight or 2-day delivery and advise you of those charges. If you have an account with UPS or FedEx that you prefer for us to use please provide us with those details. tax Orders shipped / delivered to destinations within California are subject to the current sales tax rate (7.25%). rush orders If our standard 4-6 week production schedule does not fit your timeframe, we do consider rush orders. Rush orders may be charged an additional fee based on the required timeframe and complexity. We cannot guarantee completion dates for rush orders until final client approval has been received. Please contact Philosophia for more information. legal notices Thank you for choosing Philosophia to create the invitations/announcements for your event. These terms and conditions are subject to change without notice, but any changes will be posted herein. copyright information Materials may not be reproduced, modified, distributed, transmitted, displayed, published or broadcasted without the prior written permission of Philosophia. You may not alter or remove any copyright or other notice from such copies. All concepts and designs are the property of Philosophia and not to be reproduced by an outside party. All designs and artwork are subject to be published in promotional material including but not limited to brochures, postcards, website and advertisements, etc. applicable law This site is created and controlled by Philosophia in the State of California, USA. Use of this site will be governed by and construed in accordance with the laws of the State of California without giving effect to any conflict of law principles. By using this site you consent and agree that any claim against Philosophia arising from or related to your use must be brought in the city, state or federal courts located in El Dorado County, California.